Utility Billing

Welcome to the Mason City Utility Billing Department


Mission Statement

To serve the citizens of Mason City and all employees with courtesy, respect, and professionalism through   cooperation, fairness, and positive "TEAMWORK" in our performance of public services.


The Mason City Public Utility Department provide billing, payment processing, collection and customer service for the following:

  • Water

  • Sewer

  • Storm Sewer

  • Curbside Recycling

  • Garbage collection


The Mason City Public Utility Department accepts applications for new service, processes customer requests to disconnect and /or transfer existing service, and collects accurate water meter readings. 


Our hours of operation are Monday-Friday, 8:00 a.m. to 4:00 p.m.  For your convenience, a utility billing drive up drop box is located on the southwest side of City Hall. On the day of disconnection, the outside drop box is picked up only at 8:00 a.m. CASH ONLY TO BE RECONNECTED.


For after hour emergency water breaks or sewer backups, please contact the Mason City Police Department at 641.421.3636.


Mason City Utility Billing customers may pay their utility bills as listed:

Pay by Check - If you pay by personal check, checks must be made out to Mason City Public Utility and mailed to 10 1st Street N.W. Mason City, IA 50401.

Direct Pay - If you wish to be a direct pay customers, you will need to sign an authorization form with the Mason City Public Utility. This is a convenient and easy automatic payment service that saves you time, effort, and postage. This electronic bank transfer ensures that your water bill is paid in a timely, efficient manner. Please call for form to be mailed or stop in to fill out.  A voided check is needed for verification of routing and account numbers.

Bill Pay - If your bank writes a check and mails it for you, payments should be made out to Mason City Public Utility and mailed to 10 1st Street N.W. Mason City, IA 50401.

In Person - You can pay utility bills in person at City Hall, first floor, 10 1st Street N.W. during normal business hours, Monday through Friday, 8:00 a.m. to 4:00 p.m. or drop off at Hy-Vee West Customer Service counter.

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      City of Mason City
      10 First Street NW, Mason City, IA 50401    |    641-421-3600    |    Contact Us
      City Hall office hours are 8:00 a.m.-4:30 p.m. Monday-Friday. City Hall is closed on major holidays.
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