We strive to deliver professional police services. When our employees shine, we like to recognize those employees. We would appreciate it if you would let us know when our employee has done a great job. Conversely, we may not always explain our actions clearly or there may be room for improvement. It is our desire to address concerns in order to resolve misunderstandings or correct mistakes as soon as possible. There is a shift commander on-duty 24 hrs a day. Shift commanders generally try to check their voice mail for messages every two hours if they are out of the office. The other administrative staff typically work Mon - Fri, 8 am - 4:30 pm but may receive voice and emails. If you wish to comment on our employee's service, please contact a member of management as follows:
Note: If your concern is urgent or you encountered voice mail and cannot wait to speak to someone, call police dispatch at 421-3001 for assistance.
Call the Shift Commander, 641-421-3644 for comments about:
- a police patrol officer
- how a police call was handled
Call or email Lt. Jensen the Investigations Supervisor, 641-494-3564 for comments about:
- a police investigator
- an investigation
- property or evidence
Call or email the Operations Bureau Commander, 641-421-3648 for comments about:
- a police sergeant or lieutenant
- concerns regarding the Department or a shift as a whole
- the Investigations Division
- school crossings or crossing guards
Call or email, Community Safety Supervisor, 641-494-3560 for comments about:
- a parking enforcement employee or parking enforcement services
- animal control
For all other issues concerning personnel or police services not falling into the above categories, call or email the, Danielle Crom, 641-421-3650.
Other Police Department Services:
- Patrol Officers, to leave message: 421-3636
- School Resource Officer: 421-3636
- Abandoned or Junk Vehicles: On a city street or public parking lot: 421-3001 (Police Dispatch) / On private residential or commercial property: 421-3620 (Neighborhood Inspection Services of Community Development Department)
- Towed/Impounded Vehicles: Tammy Orr; 421-3390
- Permits (noise, sound, hunting, trapping, nuisance animals): Danielle Crom; 421-3694
- Fingerprinting: Contact the Cerro Gordo County Sheriff's Office at 421-3000
- Narcotics Task Force: 423-8647
- Security (Hire an officer) and accounts payable: Danielle Crom; 421-3694
To e-mail a police department employee, use the first letter of the employee's first name followed by the employee's last name, and then @masoncity.net (no spaces). For example, Chief of Police, Jeff Brinkley, can be reached at jbrinkley@masoncity.net. If you do not know the correct spelling of an employee's name, an e-mail may be sent to Danielle Crom.