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We strive to deliver professional police services. When our employees shine, we like to recognize those employees. We would appreciate it if you would let us know when our employee has done a great job. Conversely, we may not always explain our actions clearly or there may be room for improvement. It is our desire to address concerns in order to resolve misunderstandings or correct mistakes as soon as possible. There is a shift commander on-duty 24 hrs a day. Shift commanders generally try to check their voice mail for messages every two hours if they are out of the office. The other administrative staff typically work Mon - Fri, 8 am - 4:30 pm but may receive voice and emails. If you wish to comment on our employee's service, please contact a member of management as follows:

Note: If your concern is urgent or you encountered voice mail and cannot wait to speak to someone, call police dispatch at 421-3636 for assistance.

Call the Shift Commander, 641-421-3644 for comments about:
  • a police patrol officer
  • how a police call was handled
Call or email the Investigations Supervisor, 641-494-3564 for comments about:
  • a police investigator
  • an investigation
  • property or evidence
Call or email the Operations Bureau Commander, 641-421-3648 for comments about:
  • a police sergeant or lieutenant
  • concerns regarding the Department or a shift as a whole
  • the Investigations Division
  • school crossings or crossing guards

Call or email Lt. Frank Stearns, 641-494-3562 for comments about:

  • a parking enforcement employee or parking enforcement services
  • school resource officers
For all other issues concerning personnel or police services not falling into the above categories, call or email the  Danielle Crom, 641-421-3650.
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      City of Mason City
      10 First Street NW, Mason City, IA 50401    |    641-421-3600    |    Contact Us
      City Hall office hours are 8:00 a.m.-4:30 p.m. Monday-Friday.
      Water/Utility Billing Closes at 4:00 p.m. City Hall is closed on major holidays.
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