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Passenger Code of Conduct
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For the safety of our drivers and passengers, effective April 20, 2020 all Mason City Transit services will require the use of a face mask or an alternative protective face covering. This policy is effective until further notice and includes passengers riding the fixed-route, paratransit, and midnight special.
Fixed-Route Service: 641-421-3616
Paratransit Service: 641-423-2262
Midnight Special: 641-423-2262
Mason City Transit is open to the general public, including those with disabilities.
Hours of Operation
Mason City Transit operates from 6:30 a.m. – 6:00 p.m. Monday through Friday, except on certain holidays.
Mason City Transit Service is NOT offered on the following holidays:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day After Thanksgiving
- Christmas Day
All rides are $.50 per one-way trip; monthly bus passes and tokens are available in City Hall on the first floor directly across the street from the Central Park Transit Station.
Help us provide you with better service by having exact change, token, or pass ready when boarding.
Discounted fares are available for elderly passengers with qualifying low income. Call City Hall 641-421-3600 for information.
This is Your Bus
Mason City Transit is owned and operated by the City of Mason City. To maintain the excellent service that is now provided, the system needs your support and assistance. You can help by following the safety policies, by not littering, and by reporting any vandalism to the driver.
Mason City Transit will stop at any intersection along the route. Signal as the bus approaches to ensure that the driver knows you want to ride the bus.
Waiting for the Bus
Wait at any intersection for the bus. Be sure that the driver can see you so you are not passed by. Always signal the driver to stop the bus.
Boarding the Bus
Allow passengers to exit the bus before you board. Please have exact fare, token, or pass ready. Bus drivers do not carry change. Riders must show their monthly bus pass every time a bus is boarded.
In winter, always check the front steps for snow, ice or slush and hold on to the handrail.
Riding the Bus
After paying your fare, move to the rear of the bus. Keep front seats available for elderly or disabled passengers, or passengers with small children. Remain seated until leaving the bus. If you must walk on a moving bus, hold on to the stanchions or seat backs..
Let your driver know well in advance of your desired stop.
Help keep your buses clean by taking newspapers with you and by keeping your feet off the seats.
All passengers must adhere to Mason City Transit's "Passenger Code of Conduct" to ensure a safe and enjoyable experience for all.
Exiting the Bus
Give the driver ample notice that you wish to exit the bus. After you exit, do not cross the street in front of the bus; wait until the bus leaves the stop.
It may be necessary to use two routes to complete your trip. To do this you will need to request a transfer. If you need to transfer, inform your driver when you exit the bus. Transfers are only valid for the completion of a one-way trip and must be made with the first available bus. Transfers are good at Central Park only. In case of a fare dispute with the driver, pay the fare and call 641-421-3616 to resolve the problem.
For Your Safety
- Certain items are prohibited on Mason City Transit for safety reasons. No gasoline or flammable liquids; no fire arms, BB guns or air guns; no animals (except for trained service animals); no bicycles inside the bus; no open alcoholic beverages; no car batteries; no items which the driver regards as a safety hazard.
- Baby strollers, shopping carts, and other items must be kept out of the aisles. Children must be removed from the stroller and either held by the parent or guardian or placed in a seat. The stroller must then be placed so that it does not interfere with traffic in the aisles.
- Carry children or hold their hand while exiting.
- Remain seated while the bus is in motion. Do not place head or hands outside the bus windows.
- Do not stand next to or ahead of the driver. Do not talk to the driver while the bus is in motion.
Transporting Cans for Recycling
Mason City Transit will no longer allow bags of empty cans or bottles for recycling on our buses. This is for health and sanitary reasons and will be a permanent policy moving forward. (4/8/2020)
Lost & Found
If you believe you have lost an article on the bus, contact Mason City Transit at 641-421-3616.
Title VI Notice to the Public
In compliance with Title VI of the Civil Rights Act of 1964, The City of Mason City operates all of its programs and provides services without regard to race, color or national origin. The City of Mason City/Mason City Public Transit is committed to providing non-discriminatory service that is open to the general public.
Anyone who has a discrimination complaint or would like additional information on Title VI should contact the City of Mason City’s City Administrator at 641-421-2701.
Reasonable Modification Policy
- Reasonable Modification Form