City Department Information

The Mason City City Hall facility has reopened to the public. The hours of operation are 8:00 am to 4:30 pm, Monday through Friday (excluding major holidays).

One noticeable change in the operations at City Hall, all non-City Hall staff and visitors are asked to check-in at the main desk on the first floor prior to proceeding throughout the building. This is being done in keeping with social distance guidelines.

In accordance with state and federal guidelines, recommendations and protocols, the City has taken the following steps to minimize risk for visitors and staff:

  • Requiring staff to self-screen for illness before reporting to work each day
  • Establishing hygiene expectations
  • Adding hand sanitizing stations
  • Encouraging visitors to wear a mask if they are able
  • Increasing frequency of cleaning
  • Posting safety guidelines at entrances
  • Encouraging social distancing
  • Utilizing directional signage where appropriate to avoid close proximity of patrons
  • Requesting visitors do not enter the building if they are COVID-19 symptomatic, have been exposed to COVID-19 or a high risk for severe illness with a pre-existing condition

Services and business continue to be conducted via phone, mail, email and and citizens are encouraged to utilize those options when possible.

The Development Services Department is located on the Third Floor of City Hall. Services include building inspections, rental inspections, code enforcement and nuisance abatement, planning and zoning, the Employee Safety Program, and Mason City Transit. Information about services, including applying for building permits online and tracking the location of the nearest transit bus, can be found on the City’s website, If you need to see or speak to Development Services personnel, please contact our office at (641) 421-3626 to make an appointment. If you are in City Hall to apply for a permit, meet with an inspector, or do other Development Services business, first speak to  the staff at the Front Desk on the First Floor, who will call the relevant Development Services staff person and activate the elevator so that you can come up to the Third Floor.

The Engineering Department and Traffic Control Division is located on the Second Floor of City Hall. If you need to meet or speak directly with a specific Engineering staff person, please contact our office at (641) 421-3605 to make an appointment. If you are dropping off or receiving items or information, first speak with staff at the Front Desk on the First Floor, who will call the Engineering Department’s front desk for someone to meet with you on the first floor. Contractors may continue acquiring records and permits via email or by calling the department.

City job applications are available in the main lobby of City Hall and online at (click on the apply button). City job postings are also available online and on the bulletin board in the main lobby of City Hall. To make an appointment with Human Resources staff, please contact 421-3378.

The Margaret MacNider Campground is open to the public. The bathhouse and tent camping are also available.

Highland Park Golf Course is open with certain restrictions. The tournament schedule has resumed. Contact staff at the clubhouse at (641) 421-3689 for additional information.

City parks, trails, the Dog Park, playground equipment and shelter houses in parks are open. Park equipment is not sanitized and patrons use the playground and all park facilities at your own risk.

The Mason City Recreation Department has opened their business offices with modified hours 10 am-4 pm. Only one family/customer is allowed in the offices at a time. There is a waiting area in the mall lobby/arena area.

Recreation Department Programming:

  • Adult and Youth Sports Leagues will start week of July 6th.  Registration is currently happening so call now 641-421-3673, if interested.
  • Mason City Recreation Summer Camps and Childcare program still has openings.  Please call our office to register 641-421-3673.
  • Mason City Family Aquatic Center remains closed due to COVID-19

The Mason City Police Department has opened with normal business hours.

Mason City Fire Station remains closed to the public and access continues to be restricted for visitors until further notice.

Elmwood-St. Joseph Cemetery Offices has reopened to the public with operating hours of 9 am-4 pm Monday – Friday. Anyone visiting the cemetery will need to knock on the front door, and a staff will greet them at the door. Unless necessary, we are asking patrons to remain outside. Social distancing practices will remain in place.

The Charles H. MacNider Museum has opened to the public with operating hours of Tuesdays–Saturdays 10 am–5 pm and Thursdays from 10 am–8 pm. Masks are required and if you do not have one, staff will provide one for you free of charge. Due to social distancing guidelines, the Museum will allow 25 patrons at a time into the facility, with cleaning between groups. The Museum urges residents to go to the Museum’s website for information regarding visits. The Ceramics Studio and Imagination Playground continue to be closed at this time. Kids Club will be presented online with art kits in June, with select in person classes for youth and adults starting in late June.

The Mason City Public Library has reopened on a limited basis. Staff is asking patrons to call the library at (641) 421-3668 to request items or visit the online library catalog at to place items on hold. Materials will then be checked out to patrons and placed at the Mason City Room Entrance of the library to pick up between 10:00 am and 5:30 pm, Monday through Friday. Patrons will be notified by telephone when items are ready for pickup. Patrons can call the library at (641) 421-3668 to schedule appointments to use public access computers, make photocopies, scan and fax. Please call the library (641) 421-3668 with questions.

Air Choice One and Jefferson Bus Lines at the Mason City Municipal Airport are operating as normally scheduled.  Administration offices at the Municipal Airport are reopened.

Mason City Transit remains running at full service with all routes running as normal. Face masks are still required on all buses until further notice. Mason City Transit will resume fare collection on July 1, 2020.

City Council Meetings will continue to be held on a virtual basis via Zoom at this time until further notice. Residents can watch City Council meetings via live stream on Mediacom channel 117-2 and on demand on the City’s website on the ‘Streaming Council Meetings’ page.

The Animal Shelter is under construction with the HVAC replacement project and is currently closed to the public until further notice. Animal reclaims and adoptions are being done through appointments and staff is onsite to provide care for animals and to answer phones during normal business hours. Contact staff at (641) 424-3617.

The City’s Beautification Program is coming along nicely, we could use a couple more gardeners, as we have some space for a couple of volunteers to help out with some of our beds, if you are interested in playing in the dirt! Please email Mary at


As we still need to be cautious about the COVID-19 pandemic, safety warning signage is placed around City facilities, parks and at playground areas as a reminder.

While visiting any public space, use your best judgment and act responsibly.

  • Bring your own hand sanitizer and sanitation supplies with you and use regularly
  • Adhere to the recommended guidelines of observing social distancing standards of staying at least 6 feet from others
  • If you or a family member does not feel well or have been sick, please stay home
  • Wash your hands with soap and water after activity

Residents are asked to do their part to keep family, friends, neighbors and our community safe. The City of Mason City appreciates the public’s understanding and we will continue to monitor the situation and make decisions that support public health and reduce spread of COVID-19. The City’s priority is protecting the health and safety of our residents and continuing to serve you.

For additional information and questions related to City services and programs:

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