April 30, 2020 COVID-19 City Services Update

April 30, 2020

The City of Mason City announced that it is extending closures and cancellations due to the Coronavirus (COVID-19) pandemic. These closures will remain in effect until further notice.

Mason City Mayor Bill Schickel’s emergency proclamation of March 17 prohibiting gatherings of more than 10 persons on public property remains in effect. Residents are encouraged to continue to practice social distancing and keep washing those hands!

Public Buildings and Facilities

All City of Mason City office buildings remain closed to the public until further notice.

Buildings include:

City Hall

Recreation Department Business Office

Charles H. MacNider Museum

Mason City Public Library

Mason City Municipal Airport Administration Offices

Mason City Police Headquarters

Mason City Fire Station

Animal Shelter


All residents, contractors, and others are encouraged to continue to do business via phone, email or the website.

Utility Billing payment options include:

  • ACH (Automated Clearing House) and e-check automatic bill payments will continue as regularly scheduled
  • Payments can be made online at, click the ‘Utility Payments’ icon on the left side
  • Checks can be mailed to: Utility Billing, City Hall, 10 First Street NW, Mason City, IA 50401
  • Payments can be dropped at one of two drop boxes: one located just west of City Hall and the other located just to the east of the City Hall main doors


Animal License payment options include:

  • Payment along with the proof of rabies vaccine can be dropped at one of the two drop boxes: one located just west of City Hall and the other located just to the east of the City Hall main doors
  • The cost for the license is $10/year for an altered pet and $50/year for an unaltered pet
  • The license and proof of rabies vaccine will be mailed to you

The childcare services portion of the Recreation Department will remain open.

The Charles H. MacNider Museum staff will continue to work and will be available to answer questions during this time via phone and email. The Charles H. MacNider Art Museum will also discontinue youth and adult activities until further notice. The ceramics studio will remain closed during this time, as well as the Imagination Playground. Please follow the Museum online and on Facebook for daily art projects, lessons, and inspiration.


The Mason City Public Library library staff is working on plans for opening on a limited basis and planning online programming for the summer. Right now, the library offers many valuable materials and services through the website, You can do research, download e-books, audiobooks, magazines, T.V. shows and music. Call the library at 641-421-3668 or visit the library website for more information. Follow the library on Facebook for updates on services.


Air Choice One at the Mason City Municipal Airport is open and operating as normally scheduled. Jefferson Bus Lines is operating buses on schedule, but the local ticketing office is only open limited hours.


City sanitation and yard waste collection routes are operating on a normal route basis. Single use sanitation stickers will not be available to purchase at City Hall and instead will be available at area stores for purchase.

Mason City Transit will return to full service on Thursday, May 7th with all routes running as normal. Face masks are still required on all buses until further notice.

City Council Meetings will continue to be held on a virtual basis at this time. Residents can watch City Council meetings via live stream and on demand on the City’s website on the ‘
Streaming Council Meetings’ page and can be viewed live on Mediacom channel 117-2.

The Animal Shelter is closed to the public. You can still reach them during normal hours at 641-424-3617. We will have more information forthcoming about reclaims and adoptions. Thanks for your patience while we protect staff and insure we have a safe place for animals.

Playground equipment and shelter houses in City parks remain closed. All park restrooms are closed and water fountains are turned off.


The Margaret MacNider Campground will remain closed until further notice.


Highland Park Golf Course remains open with certain restrictions. Contact staff at the clubhouse at (641) 421-3689 for additional information.

City parks, trails and the Dog Park are open with restrictions. Social distancing is required and avoid groups of people/crowded areas. If space cannot be enjoyed safely, go home or discover a new park.


Earth Day cleanup will continue until May 15th, bags can be picked up at City Hall. Volunteers are asked to email Volunteer Coordinator Mary Litterer at to set up a time for bag pick-up. Please remember social distancing of 6 feet and we are suggesting groups of 5 or less. To have Earth Day bags picked up, email Mary and she will schedule the pick-up with the Sanitation Department.



Staff in all City departments will continue to work behind the scenes, so don’t hesitate to call or email departments directly. A department and staff list is available at


For information and questions related to City services and programs, please contact the appropriate City department or submit a request through the City’s Citizen Request Center at


Citizen Reminders

Staff is reminding citizens that the following items are not flushable:

  • Hand Wipes
  • Disinfecting Wipes
  • Baby Wipes
  • Paper Towels/Napkins
  • Cloth Items

Staff would also like to discourage citizens from flushing wipes labeled as “Flushable” during this time. If you have any questions, please contact the Water Reclamation Facility at 641-421-3682.


Wash those hands! Practice social distancing and stay home when you do not feel well or have been sick.

While visiting any public space, use your best judgment and act responsibly; bring your own sanitation supplies with you and adhere to recommended guidelines of social distancing.


The City of Mason City appreciates the public’s understanding to this rapidly changing environment and we will continue to monitor the situation and make decisions that support public health and reduce spread of COVID-19. Updates will be made available as changes occur.